Knowledge Management, Inc.

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Job Locations US-DC-Washington
Knowledge Management, Inc. (KMI), a small business founded in 1998, provides world-wide mission critical services to the US Federal government.  Our services include:   Enterprise Information Technology           Logistics Education                                                       Program Management   Title: Monitoring Team Lead (Zabbix) Location: Washington, DC (SA-17) Currently remote Duration: Base year + 6 (1 - year options)  Clearance: Top Secret (Active)  Salary: Commensurate with background and experience  Education: Requires BA/BS with 10 years of experience with at least 4 years of management level responsibility Certifications: N/A    KMI is seeking a Monitoring Team Lead to join our team of qualified and diverse individuals. The qualified applicant will become part of Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program, for the Bureau of Consular Affairs (CA). This initiative is intended to provide IT Operations and Maintenance to modernized the legacy networks, applications, and databases supporting CA services globally. The Monitoring Team Lead will be a member of the CA/CST CAEIO Engineering team, responsible for working closely with CAEIO contractors, DOS leadership and business stakeholders to monitor performance, faults and security service delivery and solutions to automating IT enterprise monitoring services and related business processes.
Category
Information Technology
ID
2022-1096
Job Locations US-DC-Washington
Knowledge Management, Inc. (KMI), a small business founded in 1998, provides world-wide mission critical services to the US Federal government.  Our services include:   Enterprise Information Technology                  Logistics Education                                Program Management   Title: Configuration/Change Management Locations: Washington, DC # of open positions: 1    Required clearance: Secret (Active) Work Status: US Citizen Estimated Contract Duration: Base year + 6 (1 - year options) Experience:  3-5+ years of experience                                                    Education: Bachelor’s Degree in IT management or related field Certifications: ITIL Foundation Certification        Description/Introduction We are seeking a high-energy configuration/change manager to be part of an enterprise operational team supporting a large Federal account in the Washington, DC area.  This resource will be supporting our customer in managing change processes and requests to ensure.  He/she will also support use of tools such as Remedy, ServiceNow, SharePoint, project tool, and adhering to government SDLC and Agile standards.  
Category
Information Technology
ID
2022-1094
Job Locations US-AZ-Tucson
Knowledge Management, Inc. (KMI), a small business founded in 1998, provides world-wide mission critical services to the US Federal government.  Our services include:   Enterprise Information Technology       Logistics Education                                                        Program Management   Title: System Administrator (SA) Locations: Tucson, Arizona (Western Passport Center (WPC)) # of open positions: 1 Shift: 2nd    Required clearance: Secret (Active)  Work Status: US Citizen Estimated Contract Duration: Base year + 6 (1 - year options) Experience: 5 - 7 years                           Education: AA/BS Computer Science preferred Certifications: Preferred CompTIA, A+ Certified, CompTIA Network+ Certified; CompTIA Security+           (KMI) is hiring a System Administrator to join our team in support of a recently awarded Department of State contract. Under this new award, KMI will provide the Department of State, Enterprise Infrastructure Operations support to plan, engineer, implement, enhance, maintain and operate the global IT environment. Work will support the agency’s Washington, D.C., headquarters and over 350 locations worldwide, to include the Domestic Consular Passport Offices/Agencies. Summary The scope of this effort is to provide IT Operations and Maintenance support for the HW/SW platforms on which Consular Affairs (CA) IT systems reside and operate at the Passport Offices and Agencies. The SA provides support at domestic Consular facilities working closely with the Government SAs as requested.  The SA shall support the ISSO and ensure that security and internal controls are handled in accordance with DOS policies and procedures. The SA shall ensure that all problems/incidents are logged into the Ticket Management System and managed in accordance with the requirements specified by the government.  Description: Works with minimal direction as a seasoned resource. Installs, configures, troubleshoots, resolve complex issues, and supports ongoing usability of desktop computers, laptops, SW/HW, and peripheral Commercial-Off-the Shelf (COTS)/ Government-off-the-Shelf (GOTs) technology. Responsible for providing all Domestic Consular facilities with technical expertise supporting the HW/SW located at the Domestic Consular/Passport facilities. 
Category
Information Technology
ID
2022-1092
Job Locations US-NC-Camp Lejeune
Knowledge Management, Inc. (KMI), a small business founded in 1998, provides world-wide mission critical services to the US Federal government.  Our services include:   Enterprise Information Technology                  Logistics Education                                Program Management   Title: Logistics Analyst Lvl III Location: Camp Lejeune, NC  Clearance: Secret (Active)  Salary: $90,000-$105,000 Education: Bachelor’s degree or additional relevant experience Experience: 10 years with degree/14 years without degree   Job Description:  Develop and execute Marine Corps Supply Chain policies to enable the Marine Corps to incorporate financial information audit readiness (FIAR) standards to help strengthen internal controls to support document file retention for both Force Storage Battalion (FSBs). Evaluate and provide technical expertise to MARCORLOGCOM G4, and Marine Forces Storage Commands MFSC for supply chain management activities within GCSS-MC, and DPAS.  Help create GCSS- MC instructional business processes, along with step-by-step tools and strategies to create the highest level of efficiency possible to enable all internal commands to achieve excellence through mission-driven, strategic, and superior leadership. Conducts Segregation of duties assessment and system access controls evaluations across multiple IT platforms. GCSS-MC, SABRS, DPAS, SPS, DSS.  Help develop Key Performance Indictors (KPI) to help audit efforts and track progress across 16 key data points. 
Category
Information Technology
ID
2022-1091
Job Locations US-GA-Albany
Knowledge Management, Inc. (KMI), a small business founded in 1998, provides world-wide mission critical services to the US Federal government.  Our services include:   Enterprise Information Technology                  Logistics Education                                Program Management   Title: Logistics Analyst Lvl IV Location: Albany, GA  Clearance: Secret (Active)  Salary: $90,000-$105,000 Education: Bachelor’s degree or additional relevant experience Experience: 10 years with degree/14 years without degree   Job Description:  Develop and execute Marine Corps Supply Chain policies to enable the Marine Corps to incorporate financial information audit readiness (FIAR) standards to help strengthen internal controls to support document file retention for both Force Storage Battalion (FSBs). Evaluate and provide technical expertise to MARCORLOGCOM G4, and Marine Forces Storage Commands MFSC for supply chain management activities within GCSS-MC, and DPAS.  Help create GCSS- MC instructional business processes, along with step-by-step tools and strategies to create the highest level of efficiency possible to enable all internal commands to achieve excellence through mission-driven, strategic, and superior leadership. Conducts Segregation of duties assessment and system access controls evaluations across multiple IT platforms. GCSS-MC, SABRS, DPAS, SPS, DSS.  Help develop Key Performance Indictors (KPI) to help audit efforts and track progress across 16 key data points.  
Category
Information Technology
ID
2022-1089
Job Locations US-VA-Rosslyn
Knowledge Management, Inc. (KMI), a small business founded in 1998, provides world-wide mission critical services to the US Federal government.  Our services include:   Enterprise Information Technology             Logistics Education                                                        Program Management   Title: Data and Reporting Analyst Locations: Rosslyn, VA # of open positions: 1 Shift: 1st Required clearance: Secret (Active) Work Status: US Citizen Estimated Contract Duration: Base year + 6 (1 - year options) Education: 10 to 12 years with BS/BA or 8 to 10 years with MS/MA or 5 to 7 years with PhD. Desired Certifications: Possesses an ITIL v4 Foundation Level Certification (or higher) SQL reporting expertise The Data and Reporting Analyst for the Department of State CAEIO program will be the primary point of contact for the generation of reports and metrics assessing the performance across the CAEIO program supporting the operation and maintenance of the State Department Consular Affairs world-wide network. The analyst will analyze and report on program metrics and data to identify continuous improvement opportunities or corrective actions proactively. This role will report to the Program Performance Manager but support all operation leads, as directed.
Category
Information Technology
ID
2022-1087
Job Locations US-VA-Herndon
Knowledge Management, Inc. (KMI), a small business founded in 1998, provides world-wide mission critical services to the US Federal government.  Our services include:   Enterprise Information Technology           Logistics Education                                                      Program Management   Title:  Quality Assurance Trainer/SME – Service Center Assignment Location(s): Herndon, VA onsite (new location will be Sterling, VA in Feb/Mar 2022) Estimated Contract Duration:7 years (Base + 6, 1-year Extensions Required clearance: Secret Required years of experience: 2-3+ years   Description: This is a dual role that provides an holistic focus on training and quality. The Trainer facilitates new hire and refresher training to Service Desk staff to prepare them to perform their roles, achieve quality expectations and provide excellent customer service. Develops Service Now Incident Management Training modules and is also responsible for the upkeep of all training materials.  Creates training/acclimation schedules and works with the Training Lead, Quality Manager and Service Desk Manager to plan refresher training sessions to provide continuous learning within the Service Desk environment. QA Trainer is also responsible for ensuring customer and client satisfaction by reviewing priority incidents within Service Now to ensure performance meets contractual quality expectations. Creates trending reports to identify training and coaching opportunities and/or address gaps within the knowledgebase. Develops trending and tracking reports and quality scorecards to document the success of the training and quality program.  This is an onsite position and trainer is expected to perform the duties of the Service Desk role to gain expertise, knowledge, and proficiency of work processes to ensure successful transition and performance as the Quality Assurance Trainer.
Category
Information Technology
ID
2021-1080
Job Locations US-DC-Washington
Knowledge Management, Inc. (KMI), a small business founded in 1998, provides world-wide mission critical services to the US Federal government.  Our services include:   Enterprise Information Technology           Logistics Education                            Program Management   Title: Configuration Management Assignment Location(s): Washington DC (SA-1), currently remote Estimated Contract Duration: 5+ year contract Required clearance: Secret Required Certification(s): PMP preferred Required years of experiencet: 8+ years    
Category
Information Technology
ID
2021-1078
Job Locations US-VA-Rosslyn
Knowledge Management, Inc. (KMI), a small business founded in 1998, provides world-wide mission critical services to the US Federal government.  Our services include:   Enterprise Information Technology       Logistics Education                                                        Program Management   Position Title: Tier 1 Help Desk Support - Openings: 1st Shift (7 am -3:30 pm) and 3rd Shift (11 pm-7:30 am) Number of openings: Multiple Location: Rosslyn, VA (onsite and some remote days maybe available) Contract Duration: 7 years (Base + 6, 1-year Extensions) Clearance: Active SECRET   Knowledge Management, Inc. (KMI) is hiring Tier 1 Helpdesk Agents to join our team in support of a recently awarded Department of State contract. Under this contract, KMI will provide the Department of State Enterprise Infrastructure Operations to plan, engineer, implement, enhance, maintain and operate the global IT environment. Work will support the agency’s Washington, D.C., headquarters and over 350 locations worldwide, to include the Domestic Consular Passport Offices/Agencies.
Category
Information Technology
ID
2021-1074